A：What can I do for you, sir?
先生，请问您办什么业务？
B：I'd like to report my lost passbook.
我想挂失存折。
report /r??p??t/ v. 报告；举报；报到
丢失某人的存折 lose one's passbook
A：It really wasn't my day! I overslept and my car broke down. What's worse, when I was on my way to my office by light rail, I lost my passbook.
今天真不顺！我睡过了头，然后我的汽车抛锚了。更糟糕的是，在我乘轻轨去公司的路上，我的存折丢了。
B：Have you called the bank to freeze your account and credit card?
你给银行打电话要求冻结你的账户和信用卡了吗？
oversleep /???v??sli?p/ v. 睡过头；睡得太久
freeze /fri?z/ v. 冻结；结冰